Quasar Hemel Hempstead Ltd

Terms and Conditions

Refund and Cancellation Policy

All bookings require a 20% non-refundable deposit.

Your booking only reserves those spaces stated in your confirmation. Once games are fully booked we are unable to cater for surprise guests.

We require confirmation of the number of people playing and full payment 7 days prior to the event. All amounts paid are non-refundable and 7 days’ notice must be given if you wish to move your booking to an alternative date or time.

Should you need to cancel your booking any monies paid will be held as credit that can be used on a different day.

If you turn up with less guests on the day the overpayment will be held as credit that can be used either on the day or held over to be used on a different day.

You are allowed to change or move your booking up until 7 days before your booking. In the event this is not possible then you will have deemed to have cancelled the booking.

In unfortunate circumstances the management reserves the right to refund payment/deposits.
Refunds will only be given at the management’s discretion.

The company can be contacted at :
Quasar Hemel Hempstead Ltd
179 Marlowes
Hemel Hempstead

General Rules

Due to the size of the Quasar equipment and the nature of the game, it is deemed unsuitable for children under the age of 7.

Quasar is suitable for anybody who is aged 7 or above. This means there will be a variety of ages in the arena playing at the same time.

At all times children are the responsibilities of the supervising adult. Quasar does not provide services of supervision to children using the centre.

To ensure game safety and team fairness all groups will be split in half when arranging teams.

Team members are present to ensure the correct use of the Quasar equipment, access to first aid facilities and to implement the rules.

We advise casual comfortable clothes and flat shoes with a sole that grips

All players participate at their own risk. The company does not accept liability for loss or injury of whatever nature, caused through misuses of equipment or lack of parental supervision or failure to comply with the rules.

Players leave their belongings at their own risk, the company does not accept responsibility for lost or stolen possession.

People with medical conditions play at their own risk and each player must consider if Quasar is suitable for them.

Anyone under the influence of intoxicating or illegal substances will be refused entry.

Smoking is strictly prohibited in the building at all times.

Threatening language or intimidating behaviour is not tolerated within Quasar and can result in you being refused entry
The company reserves all rights to admission

The company reserves the right to alter times, attractions and prices without notification.

All games are non-refundable

Quasar Rules

All players must arrive at least 15 minutes before their first game. Games may be on occasion delayed.

Late arrivals may miss their game in which case no refund will be offered as Quasar is a limited capacity venue and waiting time can be very long.

Games are played in the Quasar arena, which is dark with swirling fog and is an unfamiliar environment

The maximum number of packs available is subject to change. Whilst every effort is made to maintain the maximum number of packs there may be occasions when this is not possible.

Terms and Conditions are subject to change. Please ensure you read and understand before participating.
Safety Rules

Gun strap must be worn over the head at all times
No Running
No Crouching or Lying down
No Climbing on the scenery
No Physical contact with other players
Hold the Laser gun with 2 hands
If you need help during a game please find a Marshall