01442 213200

©2019 by Quasar Hemel

OUR FAQS

You Ask. We Answer.

HOW DO I BOOK

Booking is easy, simply click the "Book Online' tab at the top of any page and follow the instructions or give us a call on 01442 213200.

HOW LONG ARE THE GAMES

Before each game there is a briefing that lasts approximately 15 minutes explaining how to play, then 20 minutes actual game time.

DO I HAVE TO PAY UPFRONT FOR MY BOOKING

If making a booking over the phone we can hold a booking for 1 week with no deposit, after that we require a 20% non refundable deposit, followed by confirmation of numbers and full payment 1 week before the event. If booking online the 20% deposit needs to be paid when making the booking, if the booking is under a week away then full payment will be needed.

 WHAT IS THE MINIMUM AGE TO PLAY QUASAR

We recommend the minimum age to play Quasar is 7

WHAT IF I TURN UP WITH MORE PEOPLE ON THE DAY

When you book we only reserve the number of spaces you pay for so we cannot guarantee to fit in additional players. We would advise for you to contact us straight away if you wish to increase your numbers so we can check availability as games may already be fully booked.

HOW DO THE BIRTHDAY PARTIES WORK

Standard party:
We ask you to be here 20 minutes before your first briefing so we can take your food order and be ready to start on time, The briefing lasts approximately 15 minutes followed by a 20 minute game of Quasar, you then have a 10 minute break for some squash then back in for another 20 minute game.
After your games you have a table for 30 minutes while you have your food, drink and choc ice. Duration 2hours.

Premium party:
 We ask you to be here 20 minutes before your first briefing so we can take your food order and be ready to start on time, The briefing lasts approximately 15 minutes followed by a 20 minute game of Quasar, you then have a 10 minute break for some squash then back in for another 20 minute game.
After your games you have a table for 30 minutes while you have your food and drink. Then back in to pack up and enjoy a third game of Quasar, after this you have a table for 15 minutes while you relax and have your choc ice or slush drink. Duration 2hours 45 minutes.

CAN I BRING MY OWN FOOD

If you are have bought our party package you are welcome to bring along a cake and cold nibbles for the party guests

IF I BOOK A BIRTHDAY PARTY DO I GET EXCLUSIVE USE OF QUASAR

The Quasar arena holds up to 36 people at one time, what ever number you book for the rest of the spaces will be sold to the general public. The only way of having exclusive use of the arena is to book the exclusive birthday party package.

CAN WE WATCH THEM PLAYING

We have four 40" LED TV's in the diner area so you can follow the action.

WHERE ARE YOU

We are located in the pedestrianised area of Hemel Hempstead town centre above WHSmith. Please follow this link to view a map of local car parks.

ONE OF MY GUESTS HAS FOOD ALLERGIES

Please follow this link for our Food Allergy Information

PRIVACY STATEMENT

Please follow this link to view our Privacy Statement 

TERMS AND CONDITIONS

Please follow this link to view our Terms and Conditions