OUR FAQS

You Ask. We Answer.

THE NEW PHASER ONLY WAY

We are open on Fridays, Saturdays and Sundays.

We have arrival times of 12 noon, 1.30pm, 3pm, 4.30pm, 6pm and 7.30pm.

You must book in advance, card payments only, no walk-ins. Call 01442 213200.

Example of how games will be run at Quasar Hemel Hempstead.

Using the 12 noon arrival time.

Doors will open at 12.00 noon where you will be greeted by one of our friendly Marshals.

The Marshal will check that you have booked in advance and will carry out temperature checks, hand sanitiser is available for use as you enter the building.

You will then go upstairs into the reception area that has been converted into one large briefing and vesting room. (additional hand sanitiser available).

Once all guests have arrived the Marshal will close the main door to prevent other members of the public entering. (The door has a push bar on the inside so can be used as an emergency exit).

A Marshal will show you where to sit for the briefing using the markers on the benches. (Social bubbles can sit together).

Each group can have up to two non-playing guests that can wait in the reception/briefing area while the game is being played.

All paying guests will be given a bottle of water. (Unfortunately we cannot offer other drinks for sale at the moment).

At 12.10pm a Marshal will do the briefing and the rules.

At 12.20 after collecting your phaser you will be shown through to the arena for your game.

The arena has been marked out into 2 metre squares on the floor to help keep to social distancing rules.

The game will finish at 12.40pm and you will head back into the reception/briefing area where you will keep hold of your phaser and have a 10 minute break.

The next game will start at 12.50pm and finish at 1.10pm.

Scores will be displayed on the scoreboards, but to view the stats from your games please go to https://members.qcorelasertag.com/arena/

All guests will need to have left the building by 1.20pm, giving the Marshals enough time to finish sanitising all the equipment and touch surfaces etc before the next group of guests arrive.

DO WE NEED TO WEAR A FACE COVERING

Yes, from the 8th August it is now mandatory for customers to wear a face covering while in the venue.

BOOK WITH CONFIDENCE

If the government advises us to close all bookings will be refunded in full.

If you wish to cancel your booking but we are open we operate a credit cancellation policy, for whatever reason should you need to cancel your booking we will hold any monies paid on the booking system as credit for you, this can then be used at a later date to re-book.

HOW DO I BOOK

Please phone 01442 213200 to book, as we are now open on reduced days if you get no answer please contact us using the submission form on the Home page and we will call you back. (We have temporarily turned off on-line booking).

HOW LONG ARE THE GAMES

Before each game there is a briefing and collecting your phaser this takes approximately 10 minutes, then 20 minutes actual game time followed by a 10 minute break, then another 20 minute game.

DO I HAVE TO PAY UPFRONT FOR MY BOOKING

You can now only book up to 1 month before your booking and we will require a 20% non refundable deposit, followed by confirmation of numbers and full payment 1 week before the event.

 WHAT IS THE MINIMUM AGE TO PLAY QUASAR

We recommend the minimum age to play Quasar is 7

WHAT IF I TURN UP WITH MORE PEOPLE ON THE DAY

When you book we only reserve the number of spaces you pay for so we cannot guarantee to fit in additional players. We would advise for you to contact us straight away if you wish to increase your numbers so we can check availability as games may already be fully booked.

CAN I BRING MY OWN FOOD

Sorry but no food is permitted to be brought in.

IF I BOOK DO I GET EXCLUSIVE USE OF QUASAR

The Quasar arena now holds up to 20 people at one time, what ever number you book for the rest of the spaces will be sold to other members of the public if you have not booked the private hire option.

WHERE ARE YOU

We are located in the pedestrianised area of Hemel Hempstead town centre above WHSmith. Please follow this link to view a map of local car parks.

PRIVACY STATEMENT

Please follow this link to view our Privacy Statement 

TERMS AND CONDITIONS

Please follow this link to view our Terms and Conditions

 

01442 213200

©2020 by Quasar Hemel